At Nuttynest, managed by Silver Pine Innovations Private Limited, we strive to provide a smooth, reliable, and satisfying shopping experience for every user. In this policy document, the terms “we,” “our,” and “us” refer to Silver Pine Innovations Private Limited, whereas “you,” “your,” and “user” apply to our valued customers. Once a purchase is confirmed on our platform, you agree to the return and refund guidelines listed below. If returning a product becomes necessary, please adhere to the outlined steps to ensure a hassle-free process.
Conditions for Return Eligibility
Only products that are unused, not washed, and retained in their original packaging are considered for return.
All elements such as original tags, labels, and packaging must be intact and returned in their original form.
Items that display any usage, signs of washing, or modifications will not qualify for return.
A return request must be initiated within 48 hours from the date of receiving the item. Please reach out to our support team within this period to initiate your return.
Returns not complying with these conditions will be rejected accordingly.
Procedure to Initiate a Return
Step 1: Raise a Return Request
Send an email with your Order ID and a brief reason for the return to silverpineinnovationsprivateli@gmail.com / silverpineauthorizes@gmail.com.
Step 2: Attach Image Evidence
If your item is incorrect, damaged, or defective, include clear photos showing the issue to speed up validation.
Step 3: Receive Return Guidelines
Once approved, you’ll be sent detailed instructions to proceed with returning the product.
Returns that are not aligned with these steps or do not meet our eligibility conditions may be declined based on our discretion.
Refund Process and Timeline
Once we receive the returned item, our quality team will examine it against our return policies. After review, we will update you on the approval or rejection of your refund request. If your return is accepted, the refund will be issued to your original payment method within 5–7 business days. A confirmation email will follow once the refund is processed.
When Partial Refunds Apply
If the returned item only partially meets the return requirements—such as slight signs of wear or missing parts of the original packaging—we hold the right to offer a partial refund instead of a full one.
Incorrect, Defective, or Damaged Products
If your delivered item is wrong, broken, or faulty, contact us within 48 hours of receiving it. Kindly attach clear images or a short video of the issue in your email so we can resolve the matter swiftly.
Contact for Support
If you require assistance or have questions about your return or refund, feel free to reach out to our customer service team at silverpineinnovationsprivateli@gmail.com / silverpineauthorizes@gmail.com.
We thank you for choosing Nuttynest and truly appreciate your trust in us. We’re committed to ensuring your shopping experience is consistently exceptional. .